Delete your account & data

How to request deletion

Send an email to support@gamifyapps.com with the subject line Data deletion request, and include:

• The name of the app or game you used
• Your in-app username, player ID or display name, if you had one
• The email address or Google account you signed in with, if you signed in
• Whether you want everything deleted, or only specific data

Send the request from the email address linked to the account where possible — it is the quickest way for us to verify that the request is genuinely yours. If you cannot, we may ask you a few questions to confirm your identity before we act, because we will not delete someone else's data on an unverified request.

Deleting from inside the app

Where an app offers optional sign-in, it also includes an in-app route: open the app, go to Settings → Account → Delete account, and confirm. That triggers the same process described here.

Apps that never asked you to sign in do not hold a server-side account for you at all. For those, uninstalling removes the local save data, and the only remaining records are the pseudonymous analytics and crash data described below.

What gets deleted

What we have to keep, and why

A small amount of information survives a deletion request because the law requires it or because deleting it would harm someone else:

• Purchase and transaction records — Order IDs, amounts, dates and tax records. Accounting and tax law obliges us to retain these, generally for 6 years. They are kept in a restricted financial record and are not used for anything else.
• Fraud and abuse records — where an account was suspended for cheating, chargeback abuse or fraud, we retain a minimal record so that the suspension cannot simply be reset by deleting and recreating the account.
• Aggregated and anonymised statistics — data that can no longer be linked to you or any device, used for product analytics. This is not personal data.
• Records needed for a legal claim — retained only for as long as that claim is live.

What deletion means for you

• Deletion is permanent and cannot be reversed. We cannot restore progress once it is gone.
• You will lose all game progress, levels, streaks and virtual items associated with the account, including items you paid for.
• Deleting your data does not refund past purchases. If you want a refund as well, request it separately — contact support — and do that before requesting deletion, because we need the account record to process it.
• You are welcome to install and use our apps again afterwards. You would be starting fresh.

What happens after you send the request

Other data rights

Deletion is one of several rights you may have. You can also ask us for a copy of your data, ask us to correct it, object to certain processing, or withdraw consent for advertising personalisation. Section 11 of our privacy policy explains all of them and how to use them.

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