Purchase did not arrive
Reopen the app while connected to the internet. Permanent items restore automatically once the app can reach Google Play or the App Store. Still missing?
Support
Contact us
A real person reads every message. Purchases, refunds, bugs, privacy requests, press and partnership enquiries all come to the same inbox.
How to reach us
Email — best for everything
Support, refunds, privacy requests, business enquiries.
Google Play
Our developer page on Google Play
Reviews, listings and content ratings for every title.
TV Remote
TV Remote help and troubleshooting
Pairing problems, casting, the widget and the full FAQ — on the app’s own site.
Have a purchase problem? Bring your Order ID
Find it in the confirmation email Google sent you, or in your
Google Play order history.
It starts with GPA. and turns a multi-day investigation into a
five-minute fix. For an App Store purchase, send us the order number from
Apple’s receipt email instead.
Send us a message
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Get to the answer faster
Some things you can fix right now
You want a refund
Within 48 hours of a Google Play purchase, Google's self-service tool is instant and does not need us at all. App Store purchases are refunded by Apple.
A child made a purchase
Contact us with the Order ID — we will reverse it. Then turn on purchase authentication so it cannot recur.
You want your data deleted
Send a deletion request and we will erase your data within 30 days, then confirm in writing.
Reporting a bug
Tell us the app name, your device model, Android or iOS version and the exact steps that trigger it. Screenshots help enormously.
Business enquiries
Gamification consulting, publishing, user acquisition or press — same inbox, mark the subject line clearly.